Website chat
Answers questions about products, delivery and policies on your site. It also qualifies leads and books calls.
- Product and pricing questions
- Lead qualification
- Calls and visits booked
Home / Services / AI chatbots & voice agents
AI chatbots & voice agents
Every question gets an answer.Even when your desk is empty.
We build AI agents for chat, WhatsApp, email and phone. They answer from your documents, book in your systems and pass the hard cases to a person with the whole story written down.
Free blueprint · in your inbox within a few hours · no call needed
- Senior team, you keep the code
- EU data, GDPR-first
- Fixed-price start
Sound familiar?
Most days, your team answers the same ten questions. The best leads write when nobody is there to reply.
Skilled people spend hours on “where is my order” and “can I move my appointment”. Calls end in voicemail. Late enquiries wait for the morning, and some customers buy from whoever replied first.
- Repeat questionsThe same answer typed for the hundredth time, by someone you hired for harder work.
- Missed callsA busy line, then voicemail. Many callers hang up and ring the next company on the list.
- Late enquiriesA request sent at 22:00 gets a reply the next day. By then the customer has chosen someone else.
- The helpdesk queueStaff wait for IT or HR to send an answer that is already in a policy or a wiki page.
Show me examples for
Pick your industry. The examples below will switch to it.
Questions an agent could answer for you
- “Where is my delivery?”
- “Can I move my appointment to next week?”
- “Can you send me a quote for this?”
Where it works01 02 03 04 05
One agent on every channel your customers use.
A chat, a message, an email or a call: the agent uses the same knowledge, follows the same rules and hands over the same way.
WhatsApp and Messenger
Many customers would rather write than call. Order status, changes and reminders stay in one thread.
- Order and delivery status
- Appointments moved
- Photos and documents received
Email inbox
Reads every incoming email. It sends the routine replies and drafts the rest for a person to approve.
- Routine replies sent
- Drafts for the rest
- Each email tagged and routed
Phone voice agent
Answers every call in a natural voice and handles it the way a good receptionist would.
- Every inbound call answered
- Appointments booked
- Order status
- Calls put through to the right person
- Late-night calls
Internal helpdesk
An assistant for your own staff. It answers IT, HR and procedure questions inside the chat tool they already use.
- IT how-tos and access requests
- HR policies and leave questions
- Tickets opened when needed
It connects to the tools you already run: CRM, ERP, helpdesk, booking calendars, order and shipping systems, shared drives and wikis.
One conversation, start to finish
A customer writes late in the evening.
On your website, on WhatsApp or by phone. Nobody on your team is at a desk, and nobody has to be.
The answer comes from your documents, with the source.
It reads your warranty terms and service manual. The customer sees which page the answer came from.
Then it books the visit.
It checks the installation date in your CRM and puts a visit in the technician calendar.
Decisions stay with your team.
Only you can waive a fee. The agent tells the customer so and does not guess.
Your team picks up with the whole story.
The ticket holds a summary, the history and the booked visit. Nobody asks the customer to repeat anything.
Illustrative3 of 4steps done by the agent, the last one by a person
Website chatHanded over
You are chatting with an AI assistant. You can ask for a person at any time.
CustomerHi, the boiler shows error E9 again. Is it still under warranty, and can someone come out?
AI agent
Yes. Your boiler was installed in March 2025, so the warranty runs until March 2027 1. E9 usually means low water pressure, so please check the pressure gauge first 2.
- 1Warranty terms v3.pdf · §2.1
- 2Service manual · error codes, p. 14
ActionVisit booked: tomorrow, 08:00–10:00. Confirmation sent by SMS.CRM · technician calendar
CustomerCan you waive the call-out fee? This is the third time.
AI agentOur service team decides on fees. I have passed your request on with everything we discussed.
To a personThird E9 fault since installation. Under warranty, visit booked. Customer asks to waive the call-out fee.
Want this for one of your processes?
Tell us the process. The free blueprint is in your inbox within a few hours.
Your customers don’t wait for the morning.Now they don’t have to.
Questions, bookings and order checks are handled at any hour, in the customer’s own language. Your team only picks up what needs a person.
GuardrailsSources Unsure Handover AI Act GDPR Reviewed
It answers what it knows and says when it doesn’t.
Before launch we agree in writing what the agent may answer, what it may do and when it must hand over. Then we test it on your real questions.
Answers only from approved sources
Your documents, help centre and systems. We leave out outdated files on purpose.
It says when it doesn’t know
If the sources don’t support an answer, the agent says so and offers a person.
A person gets the full context
It hands over by rule, on request or when it is unsure. A summary goes with it, so the customer never starts again.
People know they are talking to an AI
Every chat and call opens with a clear notice, as the EU AI Act’s transparency rules require.
Personal data kept to a minimum
We collect only what the task needs and set how long it is kept. Calls are recorded only with consent. You get a written map of where each piece of data goes.
EU hosting where possible, logs reviewed
We host in an EU region by default when the providers allow it. We review conversations regularly and fix wrong answers at the source.
We build and test the agent; we do not certify it. If a use case may need a legal view, such as health data, we raise it early so your lawyer can assess it.
How a project runs
A few weeks to an agent your customers actually use.
You can stop after any step and keep everything we built.
1–2 weeks · fixed price
Sprint
We map where the hours go and pick the first process worth automating.
4 weeks · fixed scope
Pilot
One process automated in your real systems, with a result we measure together.
When the pilot pays
Integrate
Roll it out to the team, connect the next systems, train the people who use it.
Monthly
Operate
We monitor, fix and improve it. You keep the code either way.
What it costs
No hourly meter. You see the price before each step.
Every step is priced on its own, in writing. You can stop after any of them and keep what we built.
- BlueprintFree
A written plan for one process, with what the manual work costs you today.
- SprintFixed price
One to two weeks. Quoted in writing after a free call, before you commit.
- PilotFixed price, fixed scope
Four weeks, one process in your real systems, a result we measure together.
- OperateMonthly fee
Hosting, monitoring, fixes and improvements. You keep the code either way.
What moves the price
- How many systems it connects to
- How clean and easy to reach your data is
- How many cases need a person to decide
- How many channels: chat, WhatsApp, email, phone
The quote estimates running costs such as AI model usage and phone minutes, so the monthly total holds no surprises.
Questions owners ask
Before you request a call.
Which channels can the agent work on?
Website chat, WhatsApp, Messenger, email and phone. For staff, it can also run as a helpdesk in your internal chat tool. Most companies start with one or two channels and add more once the answers are proven. Knowledge and rules are shared, so each new channel builds on the work already done.
Which languages does it speak?
All the major European languages, including English, Polish, German, French, Spanish and Italian. It can reply in the customer’s language even when your documents are in another one. Before launch we test every language you need on real questions.
Which systems can it connect to?
Usually the ones you already have: CRM, ERP, helpdesk, booking calendars, order and shipping systems, shared drives and wikis. If a system has an API, a reliable export or a database we may read, we can normally connect it. We confirm each connection before you commit to a pilot.
What happens when it doesn’t know the answer?
It says so. The agent answers only from approved sources. When nothing supports an answer, it passes the conversation to a person with a summary of what was asked and what was done. You set the rules: which topics always go to a person, and how a handover reaches your team.
How do you know it works before launch?
We test it on your real questions, labelled with the right answer. For a European B2B company we tested a sales-support Slack bot on thousands of real questions. Before launch, the share of questions it ignored fell from 36% to 5%. Figures are adjusted for confidentiality, with the ratios kept. The pilot then runs on real conversations in your real systems, and we measure the result together.
How natural does the voice agent sound, and how fast does it reply?
Current voice models sound natural and reply fast enough for a normal phone call. The delay depends on the voice model, the phone provider and how many systems the agent checks during the call. We test it on your real call types and tune it before launch. Callers can ask for a person at any time.
What about data privacy and recorded calls?
We are an EU company based in Poland, and we design for GDPR from the start. That means EU-region hosting where possible, providers and settings that do not train on your data, fixed retention periods, and call recording only with the caller’s consent. Every chat and call starts by telling people they are talking to an AI.
What does it cost to run?
The blueprint is free. The sprint and the pilot each have a fixed price, quoted in writing before you commit. After launch, a monthly fee covers hosting, monitoring and improvements. The price depends on the channels, the systems it connects to, the state of your data and how many cases need a person. We do not bill by the hour. The quote also estimates running costs such as AI model usage and phone minutes.
For AI founders
Building an AI startup? We'll be your technical team, for cash, equity or both.
- Fractional CTO and architecture
- LLM stack and MVP build
- Scaling, and getting ready for investor tech due diligence
Free · in your inbox within a few hours
Tell us which process eats your week. Get a free automation blueprint.
- Process breakdown
- Automation options
- 4-week pilot plan
Prefer to talk? Request a 30-min call.
You talk to the senior engineer who would build it, not a salesperson. Bring one process; we tell you plainly whether it's worth automating.
Request a 30-min call30 minutes, free. We reply within a few hours with times that suit you.